Returns & Exchanges

A blanket is difficult to judge from photographs. You need to feel the weight to know. So if it isn't right, sending it back should be simple — here's exactly how it works.

Your 14-day right to cancel

As an EU shop, you have a statutory right to withdraw from your order within 14 days of receiving it, for any reason at all. You don't have to explain yourself. Let us know within that window and we'll refund you within 14 days of the item coming back.

Our 30-day window

We extend that to 30 days, because two weeks isn't long enough to know how you sleep under something. Try it properly — on the sofa, in the bed, on a cold night.

What we accept

Blankets in clean, resaleable condition with their original packaging
Anything faulty, damaged in transit, or not what you ordered — at any point within the legal warranty period

What we can't accept

For hygiene reasons we can't resell a blanket that's been heavily soiled, stained, or smells of smoke or pets. Normal use is fine — we're talking about condition, not whether you took it out of the bag.

How to return something

Email us with your order number and what's wrong.
We'll reply with return instructions and the address.
Pack it back into its original bag if you still have it — 9 kg of loose blanket is awkward to post.
We refund your original payment method within 14 days of it arriving.

Who pays return postage

If the blanket is faulty, damaged, or we sent the wrong thing, we cover it. For change-of-mind returns, return postage is yours — and worth knowing that a 9 kg parcel isn't cheap to send, which is exactly why we'd rather help you choose the right weight before you order.